Property Management Software
Kigo
All-in-one vacation rental PMS with channel management, now a Guesty company
Solid Option
Comprehensive channel management hampered by per-booking commissions and reliability issues
From $59/mo • Free trial
Comparison
Kigo vs Track Hospitality
Pricing, pros and cons, and buyer-fit side-by-side. Pick the one that matches your operation — or see why neither should.
Property Management Software
Track Hospitality
Enterprise vacation rental PMS with deep accounting and distribution
Best for Enterprise
Enterprise PMS with best-in-class accounting — if you can stomach the onboarding
From $5,000 • No free trial
✓Editorial verdict
Which Should You Pick: Kigo or Track Hospitality?
Pick Kigo if you manage under 50 listings and need multi-channel distribution across 5 major OTAs at a $59/mo flat base — accepting per-booking commissions (1.25% on Airbnb, 4% on paid channels) in exchange for dramatically lower fixed costs and bundled operations tools like eSignature and task scheduling. Pick Track Hospitality if you run 50+ units and need enterprise-grade accounting, owner statements, tax reporting, and access to premium channels like Marriott Homes & Villas — and can commit to $5,000+/mo custom pricing with lengthy onboarding.
Editorial perspective from the Kigo side; factual claims about Track Hospitality are drawn from its review.
Pricing Side-by-Side
Kigo
Full pricing →From $59/mo • Free trial
Flat monthly
$59/mo flat rate subscription. Kigo charges 1.25% on non-payment bookings (e.g., Airbnb where the OTA collects payment) and 4% on paid bookings (e.g., VRBO, Booking.com, Direct) — the 4% includes credit card processing fees (~2.8% Stripe), making the effective platform commission ~1.2%. Commission is charged even on cancelled bookings. Free trial available, no credit card required.
Try KigoTrack Hospitality
Full pricing →From $5,000 • No free trial
Custom
Starts at $5,000/month per Capterra. Custom pricing based on portfolio size — contact sales for exact quote. Users report auto-renewing contracts and price increases without notice. No free trial available.
Try Track HospitalityWhat each tool does well — and where it falls short
What Kigo does well
Extensive channel management and synchronization
Kigo offers seamless integration to major third-party channels with synchronized availability, rates, and content across multiple listing sites, reducing risk of double bookings and opening up sales revenue opportunities.
User-friendly interface for daily operations
Users with 30+ years in vacation rentals find Kigo the quickest and easiest to learn for getting daily tasks completed, with straightforward processes for payments, refunds, and customer communication.
Comprehensive feature coverage in one platform
Kigo integrates reservation management, distribution, marketing, revenue management, eSignature, and website creation in one platform, streamlining operations for property managers.
What Track Hospitality does well
User-friendly interface and cost-effectiveness for large portfolios
Reviews stated that Track was user-friendly and cost-effective — though 'cost-effective' applies mainly at scale where $5K/mo is spread across many units.
Strongest-in-class accounting and tax features
The accounting & tax side of TRACK is its strongest feature, per GetApp reviews. Critical for operators managing owner statements and tax compliance across many properties.
Measurable revenue performance improvement
On average, customers see a 27% boost in RevPAR according to Track's official website. Likely attributable to distribution breadth and revenue management integrations.
Where Kigo falls short
High pricing burden on smaller operations
Pricing is consistently noted as high for smaller businesses, with minimum monthly fees that can be prohibitive for operators with limited vacation rental inventory.
Technical complexity and reliability issues
Users report frequent bugs and glitches affecting integrations, calendar syncing, and website functionality, with an average Ease of Use rating of 3.7 versus the 4.5 category average.
Commission charges on all bookings including direct
Unlike many competitors, Kigo charges a percentage of all bookings including direct bookings not acquired through channels, and continues charging commission even on cancelled bookings.
Where Track Hospitality falls short
Customer support is unreliable and deteriorating
There's a revolving door of customer success reps and support has become almost non-existent, with only a 50% chance you'll receive a reply to a ticket. Multiple reviewers corroborate.
Aggressive pricing and contract practices
TRACK raised pricing without customer consent, and when customers tried to cancel, they were told they had to pay for another 12 months due to auto-renewal.
Onboarding takes 6+ months with ongoing fees
The onboarding process is excessively prolonged, lasting over six months, with ongoing fees during the entire period. Budget for a long ramp-up before seeing value.
Which Should You Pick
Pick Kigo if
Mid-to-large vacation rental managers seeking comprehensive channel distribution and established integrations
Skip Kigo if
Budget-conscious small operators or those prioritizing cost efficiency over extensive channel connectivity
Pick Track Hospitality if
Large property managers with 50–500+ listings who need institutional-grade accounting, tax reporting, and broad channel distribution — and have budget for $5K+/mo.
Skip Track Hospitality if
You manage fewer than 20 listings, need fast onboarding, or cannot commit to a $5K/mo minimum with auto-renewing annual contracts.
Where Kigo and Track Hospitality actually differ
- Kigo starts at $59/mo flat plus 1.25%–4% per-booking commissions; Track starts at $5,000/mo with custom pricing and auto-renewing contracts — an 85x base-fee gap that narrows at high booking volumes but never fully closes for most mid-size operators.
- Track offers compliance-grade accounting with owner statements and tax reporting purpose-built for multi-owner portfolios; Kigo has no documented trust accounting or owner financial management, making Track the clear choice when financial reporting complexity is a primary concern.
- Kigo connects to 5 direct channels (Airbnb, Vrbo, Booking.com, Expedia, TripAdvisor) while Track connects to 6 (Airbnb, Vrbo, Booking.com, Marriott Homes & Villas, HomeToGo, Hopper) — overlapping on the big three but diverging on premium and emerging channels.
- Track reports 75+ integration partners with open API access; Kigo lists 12+ integrations with limited API access — Track's ecosystem is significantly broader for operators who need to connect specialized tools.
- Kigo is now a Guesty subsidiary with an uncertain independent roadmap; Track operates independently but has drawn user complaints about auto-renewing contracts and price increases without notice — both carry corporate-direction risk of different kinds.
Common objections
- Kigo charges commission even on cancelled bookings — doesn't that make Track's flat custom pricing more predictable?
- It depends on your scale. Below 50 listings, even with commission on cancellations, Kigo's total cost rarely approaches Track's $5,000/mo floor. At 100+ bookings/month on paid channels, Kigo's 4% commission (which includes ~2.8% credit card processing) adds up, but you'd need extremely high volume before the variable costs exceed Track's fixed cost. Run your own numbers: multiply your average monthly booking revenue by 4%, add $59, and compare to Track's quoted price.
- Kigo was acquired by Guesty — should I worry about the product being sunset?
- It's a legitimate concern. Acquired PMS products sometimes get folded into the parent platform or deprioritized. Kigo's current feature set still functions, but roadmap investment is unclear. If long-term platform stability is your top priority and you can afford it, Track's independent operation offers more predictable continuity — though Track's own contract practices (auto-renewals, surprise price hikes) introduce a different kind of vendor risk.
- Track has 75+ integrations versus Kigo's 12+ — is Kigo too limited for a growing portfolio?
- For core needs (dynamic pricing via PriceLabs or Beyond, smart locks via Operto, cleaning via Turno), Kigo covers the essentials. But if you need specialized accounting tools, revenue intelligence, or niche channel connections, Track's open API and deeper partner ecosystem gives you significantly more flexibility. The gap matters most for operators with complex tech stacks.
Keep Digging
Kigo
Comprehensive channel management hampered by per-booking commissions and reliability issues
Track Hospitality
Enterprise PMS with best-in-class accounting — if you can stomach the onboarding