Lodgix vs Track Hospitality

Where Lodgix falls short

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  Only the 1-7 tier price is publicly visible

  The vendor's pricing page lists tier bands of 8-12, 13-20, 21-30, 31-40, 41-50, 51-60, 61-70, and 71+, but only the 1-7 amount renders in static HTML — buyers above 7 units must contact the vendor or start a trial to learn pricing.

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  Accounting is a paid add-on

  The QuickBooks Sync Module is +$25/mo and the Property Management Module is +$29.99/mo on top of the base subscription, so a small manager wanting both pays roughly $135/mo all-in.

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  No marketplace page for integrations

  The site navigation has no Integrations item — only HOME, FEATURES, PRICING, Support, and CONTACT US — so partner discovery requires reading docs and channel-list pages.

Where Track Hospitality falls short

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  Customer support is unreliable and deteriorating

  There's a revolving door of customer success reps and support has become almost non-existent, with only a 50% chance you'll receive a reply to a ticket. Multiple reviewers corroborate.

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  Aggressive pricing and contract practices

  TRACK raised pricing without customer consent, and when customers tried to cancel, they were told they had to pay for another 12 months due to auto-renewal.

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  Onboarding takes 6+ months with ongoing fees

  The onboarding process is excessively prolonged, lasting over six months, with ongoing fees during the entire period. Budget for a long ramp-up before seeing value.