Guest Communication
SendSquared
Enterprise vacation rental CRM with unified inbox and AI voice
Best for Enterprise
Enterprise-grade unified inbox for PMS-attached operators willing to commit to a multi-week rollout
Contact sales • No free trial
Comparison
SendSquared vs Touch Stay
Pricing, pros and cons, and buyer-fit side-by-side. Pick the one that matches your operation — or see why neither should.
Guest Communication
Touch Stay
Digital guidebooks that cut guest questions by up to 80%
Solid Option
Feature-rich digital guidebook platform with a premium price tag
From $8.25/listing • Free trial
✓Editorial verdict
Which Should You Pick: SendSquared or Touch Stay?
Pick SendSquared if you manage 50–5,000+ units on a connected PMS and need a unified inbox spanning email, SMS, AI voice, WhatsApp, Airbnb, and web chat with revenue attribution. Pick Touch Stay if you want a digital guidebook platform with bundled upselling, review collection, and analytics at a published $8.25/listing/mo on annual plans.
Editorial perspective from the SendSquared side; factual claims about Touch Stay are drawn from its review.
Pricing Side-by-Side
SendSquared
Full pricing →Contact sales • No free trial
Contact sales
Custom pricing based on units (vacation rentals) or keys (hotels); no free trial offered, demos available. Two plans: Enterprise and Owner Enterprise.
Try SendSquaredTouch Stay
Full pricing →From $8.25/listing • Free trial
Annual plan
$8.25/mo per property ($99/yr)
Per property
- Digital guidebook (PWA)
- Email and SMS messaging
- Upsell widget
- 5-star review popup
- Contact collection
- Analytics dashboard
- PMS integrations
Monthly plan
Higher per-property rate (exact pricing varies)
Per property
- All features in annual plan
What each tool does well — and where it falls short
What SendSquared does well
Truly unified guest comms across many channels
The vendor's homepage and FAQ describe a single inbox spanning SMS, email, voice, WhatsApp, Airbnb messaging, web chat, and web forms — a Beach Reunion COO testimonial credits the consolidation with a competitive operational advantage.
Deep PMS integration breadth across vacation rentals and hospitality
SendSquared lists 11+ named PMS partners including Barefoot, Streamline, Guesty, Escapia, Hostaway, Cloudbeds, RDP, RoomKeyPMS, StayNTouch, Visual One, and Versa with real-time bi-directional sync.
Reported cost savings vs. legacy stacks
FieldTrip's director cites a 60% cut in vendor costs after consolidating onto SendSquared, and Atlantic Realty's operations director reports substantial savings after switching from Navis.
Responsive customer support cited across reviews
Capterra's review summary highlights a responsive and helpful support team with continuous product improvements based on user feedback.
What Touch Stay does well
Reduces guest questions by up to 80%
Thousands of hosts report significant time savings from automated responses and comprehensive digital guidebooks, with 92% of users reporting happier guests.
No-download progressive web app
Guests access guidebooks directly on their devices without downloading anything. They can optionally add to their home screen for offline access with a custom icon.
Extensive bundled features beyond guidebooks
Touch Stay bundles email and SMS messaging, an upsell widget, a 5-star review popup, contact collection, and an analytics dashboard — reducing the need for separate tools.
Where SendSquared falls short
No public pricing and no free trial
Capterra lists 'Contact vendor for pricing' and 'Free Trial: Not available.' Combined with a 6-8 week implementation, switching costs are significant relative to self-serve marketing tools.
Limited message-design customization
Capterra reviewers flag limited customization for message formatting (embedding and font color adjustments); operators wanting fine-grained brand control over HTML email may find editors more restrictive than Mailchimp/Klaviyo-class tools.
Enterprise-only positioning excludes small operators
The FAQ explicitly targets companies managing 50 to 5,000+ units — operators with fewer than 50 properties are outside the stated ICP and likely face contract minimums disproportionate to scale.
Multi-week implementation lead time
The FAQ states SendSquared Enterprise typically takes six to eight weeks for full implementation, and Owner Enterprise takes up to six weeks — onboarding-heavy compared with self-serve tools.
Where Touch Stay falls short
No permanent free tier
Touch Stay offers only a 14-day trial with no free plan, making it harder for small operators to test long-term before committing.
Higher cost than key competitors
Competitors like GoGuidebook offer similar digital guidebook functionality at roughly 25% lower cost, which adds up for larger portfolios.
Cumbersome multi-guide management
While you can duplicate and edit guidebooks, syncing changes between multiple guides for similar properties is tedious and error-prone.
Which Should You Pick
Pick SendSquared if
Mid-to-large property managers (50-5,000+ units) on Streamline, Escapia, Barefoot, Guesty, or Hostaway who want guest CRM, AI voice, and marketing unified in one platform.
Skip SendSquared if
You manage fewer than ~50 units, want transparent self-serve pricing, need a free trial before committing, or only need basic guest messaging.
Pick Touch Stay if
Larger vacation rental portfolios (10+ properties) already integrated with PMSs like Hostaway or Guesty who want comprehensive guest communication tools with upselling features.
Skip Touch Stay if
Small operators (1–5 properties) who prefer free options or don't need extensive PMS integrations — competitors like GuestIntro offer similar functionality at lower cost.
Where SendSquared and Touch Stay actually differ
- SendSquared is an enterprise vacation rental CRM with an AI-powered unified inbox spanning email, SMS, voice, WhatsApp, Airbnb, web chat, and forms; Touch Stay is a digital guidebook platform bundled with upselling, review collection, and analytics delivered as a progressive web app.
- SendSquared is contact-sales pricing with no free trial and targets operators managing 50–5,000+ units; Touch Stay publishes $8.25/listing/mo on annual plans ($99/year) with a 14-day free trial and is positioned for operators with 10+ listings.
- SendSquared lists 11+ named PMS partners with bi-directional reservation and guest data sync (including Hostaway, Guesty, Streamline, Escapia); Touch Stay lists 10+ native integrations (Hostaway, Guesty, OwnerRez) with solid STR coverage but narrower enterprise depth.
- SendSquared supports direct Airbnb and Google Travel messaging plus multi-account Airbnb sync including non-PMS units; Touch Stay connects to Airbnb and major PMSs for automated guidebook delivery but does not offer a multi-channel message inbox.
- SendSquared bundles AI voice calling and email/SMS marketing with revenue attribution; Touch Stay reduces operational load through guidebook-driven information availability, reporting up to 80% fewer guest questions.
Common objections
- Touch Stay publishes $8.25/listing/mo with a 14-day trial — SendSquared requires a sales call with no trial. Isn't that a much harder buy?
- Yes, and it should be harder unless you're consolidating multiple vendors. Touch Stay is self-serve and ships fast for guidebook-plus-upsell use cases. SendSquared's commitment pays back when you're collapsing email, SMS, voice, WhatsApp, Airbnb messaging, and marketing into one PMS-attached platform across 50+ units. For a focused guidebook need on a smaller portfolio, Touch Stay is the cleaner choice.
- Touch Stay reports 80% fewer guest questions from guidebooks. SendSquared has a unified AI inbox — which approach reduces operational load more?
- They attack the problem from different angles. Touch Stay prevents questions by surfacing information proactively in a guidebook before guests ask. SendSquared handles the questions that do come in across email, SMS, voice, WhatsApp, Airbnb, and web chat in one AI-powered inbox. For operators where repetitive guest inquiries are the main pain, Touch Stay's prevention-first approach wins on price and simplicity. For 50+ unit operators juggling multi-channel inbound across voice and messaging, SendSquared's unified inbox earns its cost.
- Both integrate with Hostaway and Guesty — can I run them together?
- They occupy different layers, so technically yes. Touch Stay handles pre-arrival guidebook delivery and in-stay information; SendSquared handles the ongoing messaging inbox, marketing, and revenue attribution. Whether the overlap in guest communication justifies two vendors depends on whether your PMS's built-in messaging is sufficient for the inbox side — if it is, Touch Stay alone may cover your needs.
Keep Digging
SendSquared
Enterprise-grade unified inbox for PMS-attached operators willing to commit to a multi-week rollout
Touch Stay
Feature-rich digital guidebook platform with a premium price tag